Policies at Yorkshire Made Ltd

Standard Terms

A contract between the customer and Yorkshire Made Ltd for the sale of our products will only exist once an order has been accepted and work commenced.  For engraved and bespoke goods, this is the point at which the customer is billed; for non-personalised goods, the customer is billed prior to time of dispatch.

Ordering 

All the information requested must be provided and carefully checked by the customer and we

cannot be held responsible for errors in the information provided.

 

We strongly recommend that you check the details of your order in the email confirmation that you will receive following the completion of the online order process.

 

Changes to your order may be possible but may incur an additional charge representative of the cost of the additional time and materials needed. 

Payment

We accept payment by most major credit and debit cards either online or by phone. Alternatively you may also pay using PayPal. 

Shipping Policy

How We Do It

We aim to dispatch most items within 8 to 10 working days of receiving your order.

Complex and larger, one-off items may take a little longer as we will be making sure we get everything exactly as it should be. If you have any queries then please get in touch.

Small parcels will be sent using royal mail first class post and larger items via a courier service. Therefore, it should usually take up to 9-14 working days for you to receive your products.

If you are in desperate need of an item sooner than the timings stated above, please contact us via email or telephone before placing your order. 

*Delivery prices are based on current royal mail weight and size charges.

Cancellations and Returns

How It Works

Cancellations

If you wish to  cancel your order you may do so via email or telephone. If the cancellation occurs prior to us working on your order there will be no charge. If you cancel after we have commenced work a charge representative of the work completed will be levied. In such a case, if payment has already been processed we will refund the difference between the charge levied and the total price quoted. Once manufacture has commenced, being a one-off item, no refund is possible.

 

Non-bespoke and non personalised items only can be cancelled via email or telephone. Under the Consumed Protection (Distance Selling) Regulations 2017, you may cancel your order up to 7 days from the day of receipt.

Returns

If, for any reason, you are not happy with your non-personalised item you may return it to us, undamaged, within 7 days of receipt for a full refund. 

Please note that returns of undamaged items are made at your expense. For a full refund items must be received in a re-saleable condition. 

Personalised items are one-off items, made to your specification are non-returnable, unless damaged in transit. This is in line with the Consumer Protection (Distance Selling) Regulations 2017.

If items are damaged in transit we will replace them free of charge or refund your payment.

*Refer to damaged in transit for this.

Please do not return an item before advising us of your intention to do so.

Note that returns are made at your own expense.

*Damage in Transit

A great deal of care is taken in the manufacture of our products and therefore we take the same care in the packaging process. However, occasionally goods may be damaged in transit. If this happens, please check your item as soon as it arrives and report any damages immediately to us. If the outer packaging is damaged on delivery please ensure this is recorded by the delivery personnel for evidence purposes. Following your contact to us, you will be instructed as to what to do. Regardless, do not return the items unless instructed to do so, and keep all original packaging.